Grand Banks Parts
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About GB Parts
Welcome to the Grand Banks online parts store. We make it easy to obtain quality parts in a timely manner, helping you enjoy your GB cruising experience as much as possible.

We expect this web base catalog to evolve the same as our Grand Banks Yachts. Please expect periodic changes on our product offering from time to time.

Here are a few facts regarding ordering parts with GB Parts:

All parts orders and shipments are placed directly with our factory facility in Malaysia. All on-line purchases are limited to the web page catalog selections.

If you do not see a part on line that you are looking for you can send an inquiry to our parts department via e-mail and or fax. If you are sending an inquiry please complete the inquiry form and send as an e-mail attachment or via fax to 206-352-1711 attn: GB Parts. When ever possible please send a photo of the part you are looking for.

Contact
Parts orders and inquires
e-mail: gbparts@grandbanks.com
Fax: 206-352-1711

Physical mailing address:
Grand Banks Yachts Sdn Bhd
PLO 488, Jalan Suasa
81707 Pasir Gudang
Johor, Malaysia
Tel: +607 251-7488
Fax: +607 251-7388

Customer Service for Existing Orders:
Verlyn Kolmer
Phone: 206-352-0116 x110


Shipping & Handling
All shipping charges are subject to change.

Returns & Exchanges
Return Procedure
In order to return any part a Return Authorization (RA) number must be requested from gbparts@grandbanks.com . Provide your order number, name, email address, phone number, and the part number you wish to return, along with a detailed explanation. If you do not have your order number, please indicate when your order was purchased and the full name you used upon ordering.

RA numbers and return shipping instructions will be emailed in 2-3 business days after submission of your RA request. No returns will be accepted without an RA number.

All returns must be packaged properly; we are not responsible for damaged returns resulting from improper packaging.

Freight Charge:
Original and Return freight charges are not reimbursable.

Restocking Fee:
A 20% restocking fee is charged on all returns.

Return Policy
We will accept authorized returns within 30 calendar days of the purchase date.

Authorized returns must be in the complete and original packaging. If the item arrived at your location damaged, please include the original shipping container in your return.

All authorized returns must be in their original condition, include all components, and cannot be disassembled or damaged due to incorrect installation. Returns missing components will not be credited. We are not responsible for installation errors. We are not responsible for labor expenses, towing expenses, additional repair expenses or any associated expenses caused by the use of wrong or defective parts during installation.

Parts Not Returnable: Sale items Special-order items, any custom-made items, any wood product. Electrical parts are not returnable if unsealed for any reason.

Store credits
All approved returns are good for a store credit ONLY. Once an approved return is processed a store credit will be issued within 30 days.

Risk of Loss
All items purchased from our website are made pursuant to our shipping terms, which are F.O.B. shipping point. This means that that risk of loss and title of any item is passed to you at the shipping point, which is when the carrier accepts the goods for transport.

Notices
Privacy & Security
Because your privacy and security are so important, we have invested in new e-commerce technologies to ensure that your online shopping experience is a safe one.

We maintain a secure server that uses 128-bit Secure Socket Layer (SSL) technology. This ensures encryption of all personal information, including credit card information, maintaining privacy and protection while conducting business on the web. In addition, we utilize a secure payment system to process your credit card information.

In addition, we want to let you know that we do not sell or provide any of your information to others in the form of customer lists. In short, we respect the privacy of our customers and do not release this information to others.




Part orders placed through this website are fulfilled from our Malaysia factory. If you require a boat part in short order, please contact your local GB Authorized Dealer or GB Authorized Service Center. Many parts found on this website can also be procured from local vendors. Please contact gbparts@grandbanks.com with any further questions.

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